E Service New Directions in Theory and Practice

Author: Roland T. Rust
Publisher: Routledge
ISBN: 1315291274
Format: PDF, Kindle
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The advent of the era of "e-Service," the provision of services over electronic networks like the internet, is one of the dominant business themes of the new millennium. It reflects the fundamental shift in the economy from goods to services and the explosive expansion of information technology. This book provides a collection of different perspectives on e-Service and a unified framework to understand it, even as the business community grapples with the concept. It features contributions from key researchers and practitioners from both the private and public sectors, as well leading scholars from the fields of marketing, information systems, and computer science. They focus on three key areas: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities. The insights they offer will be equally useful to students, scholars, and practitioners.

Service Quality

Author: Roland T. Rust
Publisher: SAGE
ISBN: 0803949200
Format: PDF, Mobi
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In this book leading scholars and practitioners present the latest research and theory in customer satisfaction and services marketing with a wealth of stimulating ideas. Topics discussed include: the measurement of the managerial impact on service quality improvement; new methods of assessing the various elements of service quality; and philosophies of the nature of customer value. The diverse viewpoints of the contributors reveal the variety of emerging ideas on the subject of service quality.

Health Literacy

Author: R.A. Logan
Publisher: IOS Press
ISBN: 161499790X
Format: PDF, Kindle
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While health literacy is a relatively new multidisciplinary field, it is vital to the successful engagement with and communication of health with patients, caregivers, and the public. This book ‘New Directions in Health Literacy Research, Theory, and Practice’ provides an introduction to health literacy research and practice and highlights similar scholarship in related disciplines. The book is organized as follows: the first chapter explains the still-evolving definition of health literacy; the next three chapters discuss developments and new directions in health literacy research, then a further two chapters are devoted to developments and new directions in health literacy theory. Two chapters explore health literacy interventions for vulnerable populations; four chapters cover health literacy leadership efforts; six chapters describe developments and new directions in disciplines that are similar to health literacy; and six chapters portray diverse health literacy practices. A preface from Richard Carmona M.D., the former U.S. Surgeon General, is included in the book. Although the book is intended primarily for health literacy researchers, practitioners and students, the diverse topics and approaches covered will be of interest to all healthcare and public health researchers, practitioners, and students, as well as scholars in related fields, such as health communication, science communication, consumer health informatics, library science, health disparities, and mass communication. As Dr. Carmona concludes in his preface: ‘This is essential reading for all health practitioners.’

Dress History

Author: Charlotte Nicklas
Publisher: Bloomsbury Publishing
ISBN: 1474240526
Format: PDF, Docs
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The field of dress history has experienced exponential growth over the past two decades. This in-depth investigation examines the expanding borders and porous boundaries of the discipline today, outlining key debates and showcasing the most exciting research. With international case studies from a wide range of scholars, the volume encompasses work from a variety of historical periods from the late 18th century to the present day. Contributors examine, critique and expand the methodologies and sources used in fashion history, analyse how dress is collected, displayed and sold, and investigate clothing's meanings and uses in the practice of identity. Exploring overlooked territories and new approaches to analysis, the book offers students and scholars a fresh appraisal of dress history in the 21st century.

Psychology for Inclusive Education

Author: Ruth Kershner
Publisher: Taylor & Francis
ISBN: 0415390494
Format: PDF, ePub
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What can psychology offer inclusive education? Traditionally, special education has looked to psychology for many of its theoretical resources and practical strategies. While those seeking to promote more inclusive education have tended to see psychology and psychologists as part of the problem by providing a rationale for segregation. However, in practice many psychologists today are developing inclusive ways of working, and are paying attention to psychological theories that underpin inclusive education. Psychology for Inclusive Education reframes the contribution of psychology in terms of its relevance to inclusion and will show how psychological theories of learning and human development are compatible with inclusive education. Part 1 explores psychological theories relevant to understanding inclusive education and Part 2 looks at how psychology can contribute to promoting more inclusive education in practice. Chapters cover: how psychologists can collaborate with teachers for inclusive solutions Vygotsky's theories of learning and their significance for inclusion the challenge of developing pedagogies for inclusion sociocultural understandings of learning in inclusive classrooms the role of emotion in learning and inclusion cooperative learning and inclusion the challenges and tensions of inclusion and high standards for schools the practice of dynamic assessment as an inclusive alternative to IQ social justice and inclusive psychology Bringing together a highly distinguished list of international contributors from the UK, USA and South Africa and including practising educational psychologists, this book will link theory to practice in schools and classrooms. International in focus and at the very cutting edge of the field, this is essential reading for all those interested in the development of inclusive education.

Trauma

Author: Shoshana Ringel
Publisher: SAGE Publications
ISBN: 141297982X
Format: PDF
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Contemporary Directions in Trauma is a new text for courses on trauma and working with vulnerable populations. Trauma has evolved as a field over the past few decades. What began as focusing on childhood trauma, sexual abuse and PTSD, has now broadened much further to include other definitions such as terrorism, natural disasters, school shootings and more. This book unifies the various approaches for assessing trauma in one volume.

Understanding Collective Pride and Group Identity

Author: Gavin Brent Sullivan
Publisher: Routledge
ISBN: 1317664175
Format: PDF, Kindle
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Collective and group-based pride is currently covered across a number of disciplines including nationalism studies, sociology and social psychology, with little communication between fields. This multidisciplinary collection encourages interdisciplinary research and provides a unique insight into the subject, stemming from a psychological perspective. The collection builds upon insights from collective emotion research to consider the relations between collective pride, shame and guilt as well as emotions of anger, empowerment and defiance. Collective pride is examined in contexts that vary from small groups in relatively peaceful competition to protest movements and large groups in divisive conflicts. In the book collective pride is a complex and positive emotional experience evident in the behaviour of groups, that can lead to negative forms of collective hubris in which other groups are devalued or dominated. Emotions of Collective Pride and Group Identity brings together international contributors to discuss the theory, research and practice surrounding collective pride in relation to other emotions and collective, cultural and national identity. Divided into two parts, part one explores the philosophy and theory behind collective pride and its extremes. Part two draws upon the latest quantitative and qualitative empirical research to focus on specific issues, for example, happiness, national pride and the 2010 World Cup. Topics covered include: - cultural and national pride and identity - positive feelings of unity and solidarity - dynamic relationships between collective pride, guilt and shame - theories of emotions in ritual, symbolic and affective practices - collective pride and collective hubris in organizations - perspectives on national events from young people. This book will appeal to an interdisciplinary audience in the area of affect studies and emotion research including social psychologists, sociologists, historians and anthropologists.

Unraveling the Crime Place Connection Volume 22

Author: David Weisburd
Publisher: Routledge
ISBN: 1351374346
Format: PDF, Mobi
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Unraveling the Crime-Place Connection examines in a new light how places enhance our understanding of crime and its control. While there has been much work in this area focused on policy, few have examined the underlying theories that inform this work. Theory has played a secondary role in the "criminology of place," and this volume brings it to the forefront of scholarly concerns. Each part and its chapters illuminate cutting-edge ideas in the etiology and control of crime at place, beginning with an introductory Part I. Crime is often concentrated in very small geographies, and Part II emphasizes the importance of capturing the dynamic nature of places in order to understand crime clustering. Part III offers integrative theories on the varying contextual arrangements of places and links theories of places to other theories of individuals, neighborhoods, and other social contexts. In Part IV, theorists ask how the actions of place owners facilitate or control crime and what policies governments can institute to regulate place management. This volume will be of interest to criminologists worldwide and useful for graduate-level or advanced undergraduate courses on environmental criminology or crime prevention.

Toward a Positive Psychology of Relationships New Directions in Theory and Research

Author: Stewart I. Donaldson
Publisher: ABC-CLIO
ISBN: 1440838313
Format: PDF
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Providing an invaluable resource for scholars and researchers, this book investigates positive psychology and relationships theory and research across a range of settings and life stages—intimate, work, educational, senior/retirement, and in the context of diversity. • Explores recent relationships research in the most important life domains and life stages—in romance and at work, during youth and in old age, and in contexts of diversity • Brings together contributions from renowned leaders and prolific thinkers in positive relationships • Presents science-based information that will be useful to scholars and students as well as general readers

Social Media in Travel Tourism and Hospitality

Author: Evangelos Christou
Publisher: Routledge
ISBN: 131705380X
Format: PDF, ePub, Docs
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Social media is fundamentally changing the way travellers and tourists search, find, read and trust, as well as collaboratively produce information about tourism suppliers and tourism destinations. Presenting cutting-edge theory, research and case studies investigating Web 2.0 applications and tools that transform the role and behaviour of the new generation of travellers, this book also examines the ways in which tourism organisations reengineer and implement their business models and operations, such as new service development, marketing, networking and knowledge management. Written by an international group of researchers widely known for their expertise in the field of the Internet and tourism, chapters include applications and case studies in various travel, tourism and leisure sectors.