Emotional Labor and Crisis Response Working on the Razor s Edge

Author: Sharon H. Mastracci
Publisher: Routledge
ISBN: 1317472128
Format: PDF, Docs
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The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.

Emotional Labor Putting the Service in Public Service

Author: Mary E. Guy
Publisher: Routledge
ISBN: 1317472101
Format: PDF, Docs
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Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."

Public Administration Evolving

Author: Mary Ellen Guy
Publisher:
ISBN: 9781315718958
Format: PDF, ePub
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Public Administration Evolving: From Foundations to the Futuredemonstrates how the theory and practice of public administration has evolved since the early decades of the twentieth century. Each chapter approaches the field from a unique perspective and describes the seminal events that have been influential in shaping its evolution. This book presents major trends in theory and practice in the field, provides an overview of its intellectual development, and demonstrates how it has professionalized. The range from modernism to metamodernism is reflected from the perspective of accomplished scholars in the field, each of whom captures the history, environment, and development of a particular dimension of public administration. Taken together, the chapters leave us with an understanding of where we are today and a grounding for forecasting the future.

Public Administration Evolving

Author: Mary E. Guy
Publisher: Routledge
ISBN: 131751453X
Format: PDF, Mobi
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Public Administration Evolving: From Foundations to the Future demonstrates how the theory and practice of public administration has evolved since the early decades of the twentieth century. Each chapter approaches the field from a unique perspective and describes the seminal events that have been influential in shaping its evolution. This book presents major trends in theory and practice in the field, provides an overview of its intellectual development, and demonstrates how it has professionalized. The range from modernism to metamodernism is reflected from the perspective of accomplished scholars in the field, each of whom captures the history, environment, and development of a particular dimension of public administration. Taken together, the chapters leave us with an understanding of where we are today and a grounding for forecasting the future.

Public Administration Evolving

Author: Mary E. Guy
Publisher: Routledge
ISBN: 131751453X
Format: PDF, Docs
Download Now
Public Administration Evolving: From Foundations to the Future demonstrates how the theory and practice of public administration has evolved since the early decades of the twentieth century. Each chapter approaches the field from a unique perspective and describes the seminal events that have been influential in shaping its evolution. This book presents major trends in theory and practice in the field, provides an overview of its intellectual development, and demonstrates how it has professionalized. The range from modernism to metamodernism is reflected from the perspective of accomplished scholars in the field, each of whom captures the history, environment, and development of a particular dimension of public administration. Taken together, the chapters leave us with an understanding of where we are today and a grounding for forecasting the future.

Standing at the Edge

Author: Joan Halifax
Publisher: Flatiron Books
ISBN: 1250101360
Format: PDF, ePub, Mobi
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"Joan Halifax is a clearheaded and fearless traveler and in this book...she offers us a map of how to travel courageously and fruitfully, for our own benefit and the benefit of all beings." —From the foreword by Rebecca Solnit Standing at the Edge is an evocative examination of how we can respond to suffering, live our fullest lives, and remain open to the full spectrum of our human experience. Joan Halifax has enriched thousands of lives around the world through her work as a humanitarian, a social activist, an anthropologist, and as a Buddhist teacher. Over many decades, she has also collaborated with neuroscientists, clinicians, and psychologists to understand how contemplative practice can be a vehicle for social transformation. Through her unusual background, she developed an understanding of how our greatest challenges can become the most valuable source of our wisdom—and how we can transform our experience of suffering into the power of compassion for the benefit of others. Halifax has identified five psychological territories she calls Edge States—altruism, empathy, integrity, respect, and engagement—that epitomize strength of character. Yet each of these states can also be the cause of personal and social suffering. In this way, these five psychological experiences form edges, and it is only when we stand at these edges that we become open to the full range of our human experience and discover who we really are. Recounting the experiences of caregivers, activists, humanitarians, politicians, parents, and teachers, incorporating the wisdom of Zen traditions and mindfulness practices, and rooted in Halifax's groundbreaking research on compassion, Standing at the Edge is destined to become a contemporary classic. A powerful guide on how to find the freedom we seek for others and ourselves, it is a book that will serve us all.

Laughing Mad

Author: Bambi Haggins
Publisher: Rutgers University Press
ISBN: 9780813539850
Format: PDF, ePub, Mobi
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Prior to the civil rights movement, comedians performed for audiences that were clearly delineated by race. Black comedians performed for black audiences and white comedians performed for whites. Yet during the past forty-five years, black comics have become progressively more central to mainstream culture. In Laughing Mad, Bambi Haggins looks at how this transition occurred in a variety of media and shows how this integration has paved the way for black comedians and their audiences to affect each other. Historically, African American performers have been able to use comedy as a pedagogic tool, interjecting astute observations about race relations while the audience is laughing. And yet, Haggins makes the convincing argument that the potential of African American comedy remains fundamentally unfulfilled as the performance of blackness continues to be made culturally digestible for mass consumption. Rather than presenting biographies of individual performers, Haggins focuses on the ways in which the comic persona is constructed and changes across media, from stand-up, to the small screen, to film. She examines the comic televisual and cinematic personae of Dick Gregory, Bill Cosby, Flip Wilson, and Richard Pryor and considers how these figures set the stage for black comedy in the next four decades. She reads Eddie Murphy and Chris Rock as emblematic of the first and second waves of postcivil rights era African American comedy, and she looks at the socio-cultural politics of Whoopi Goldbergs comic persona through the lens of gender and crossover. Laughing Mad also explores how the comedy of Dave Chappelle speaks to and for the post-soul generation. A rigorous analytic analysis, this book interrogates notions of identity, within both the African American community and mainstream popular culture. Written in engaging and accessible prose, it is also a book that will travel from the seminar room, to the barbershop, to the kitchen table, allowing readers to experience the sketches, stand-up, and film comedies with all the laughter they deserve.

The Second Sex Vintage Feminism Short Edition

Author: Simone de Beauvoir
Publisher: Random House
ISBN: 1473521912
Format: PDF, ePub, Mobi
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Vintage Feminism: classic feminist texts in short form WITH AN INTRODUCTION BY NATALIE HAYNES When this book was first published in 1949 it was to outrage and scandal. Never before had the case for female liberty been so forcefully and successfully argued. De Beauvoir’s belief that ‘One is not born, but rather becomes, a woman’ switched on light bulbs in the heads of a generation of women and began a fight for greater equality and economic independence. These pages contain the key passages of the book that changed perceptions of women forever. TRANSLATED BY CONSTANCE BORDE AND SHEILA MALOVANY-CHEVALLIER ANNOTATED AND INTRODUCED BY MARTINE REID

Building Service Oriented Government

Author: Wei Wu
Publisher: World Scientific
ISBN: 9814434558
Format: PDF, ePub, Docs
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Providing quality public service is one of the essential functions of a government. In the turbulent time, however, governments worldwide are experiencing a variety of unprecedented challenges to meet citizens' increasing demands and expectations. In China, building a service-oriented government and a harmonious society is central to the 12th Five-Year Plan and challenges the governance philosophies, capacities and competencies of Chinese government at every level. Researchers of Nanyang Centre for Public Administration (NCPA) at Nanyang Technological University systematically examined the concept of service-oriented government in the context of China and developed an assessment scheme to evaluate the performance of building service-oriented government in Chinese cities. Under the auspices of the Lien Foundation in Singapore, based on the assessment scheme, they conducted large-scale telephone surveys of citizens and businesses in 32 major Chinese cities in 2011. This book presents their findings and empirical studies on public service performance, citizen satisfaction, political trust and government transparency based on the data collected from the 2011 Lien project. Moreover, it also includes selected papers presented at the 2012 Lien International Conference on Public Administration in Singapore. Contributed by scholars from Mainland China, the US, Hong Kong and Singapore, these papers discuss various important issues related with building a service-oriented government including public ethical values, the roles of NGO, social accountability, urban integration, performance measurement and emotional labor in public service. Contents:Evaluating Public Service Performance in Urban China: Findings From the 2011 Lien Chinese Cities Service-Oriented Government Project (WU Wei, YU Wenxuan, LIN Tingjin, WANG Jun and TAM Waikeung)Public Ethical Values and Service-Oriented Government (Kuotsai Tom LIOU)The Role of Emotional Labor in Public Service (Meredith A NEWMAN)Irrationality, Bricolage, Quality and Performance Measurement: Unpacking the Conundrum in a Comparative East–West Context (Paul HIGGINS)Social Accountability for Public Service in Higher Education: A Text Analysis of Chinese Research Universities' Undergraduate Teaching-Learning Quality Annual Reports (TIAN Linghui and XIONG Qingnian)Integrated Development of Metropolitan Governance and Public Service: A Case Study of the Pearl River Delta Region (YE Lin)The Role of NGOs in Maintaining Social Stability in China — Based on the Perspective of Public Security Service Delivery (HAN Lin)Political Trust, Public Service Performance and Government Transparency in China (YU Wenxuan)Explaining Citizens' Satisfaction With Public Service Quality in Chinese Cities 2010: Citizen-Level Predictors vs. City-Level Predictors (LIN Tingjin)Public Satisfaction Survey and Its Analysis on Chinese Cities Public Education Service — An Empirical Study Based on 2010 Lien Chinese Cities Public Service Quality Evaluation Survey Data (WANG Jun and WU Wei) Readership: Students and researchers in the fields of policy studies and China studies. Keywords:Lien Index;Service-Oriented Government;Public Service Quality;Performance Evaluation;Performance Measurement;Public Services Provision;Citizen Satisfaction;Political Trust;Chinese Cities;Chinese GovernmentKey Features:The first English publication to introduce the NCPA project, Lien Chinese Cities Public Service-Oriented Index, and releasing its findings through large-scale surveys in 32 main Chinese cities to evaluate their public service quality since 2010The first research project to examine issues related to building service-oriented government in urban China from the perspectives of citizens and businessesContributed by distinguished scholars from the US, Mainland China, Hong Kong, Taiwan and Singapore, including Professor Tom Liou, the first Chinese-American President of the American Society for Public Administration (ASPA) and Professor Meredith Newman, Immediate Past President of ASPA

Is Behavioral Economics Doomed

Author: David K. Levine
Publisher: Open Book Publishers
ISBN: 1906924929
Format: PDF, ePub, Mobi
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In this book, David K. Levine questions the idea that behavioral economics is the answer to economic problems. He explores the successes and failures of contemporary economics both inside and outside the laboratory, and asks whether popular behavioral theories of psychological biases are solutions to the failures. The book not only provides an overview of popular behavioral theories and their history, but also gives the reader the tools for scrutinizing them.